Supplier Agreement

1. Purpose

This Agreement governs the cooperation under which a supplier ("you") provides proxy resources to end users through voyagersforge INC (the "Platform"). Submitting an onboarding application and completing an initial top-up constitutes acceptance of this Agreement.

2. Onboarding Requirements

A lawful source of proxy resources and the corresponding business qualifications, together with the ability to provide a stable API or manual supply channel.

Submission of true corporate or individual information and contact details, and passage of the Platform verification of qualifications and resource authenticity.

Basic after-sales capability: a response time to delivery issues of no more than 4 hours.

3. Balance and Charges

The Platform opens a separate balance account for each supplier. You must top up the balance as a supply deposit, and the Platform accepts orders on your behalf within that balance.

After an end user places an order and the Platform confirms it, the Platform deducts the agreed supply price from your balance. Line-by-line deduction details are available in the supplier backend.

Where the balance is insufficient, the Platform automatically suspends assigning orders to you; orders already accepted are unaffected. The Platform reminds you to top up when the balance falls below the threshold.

The balance may not be withdrawn during the term of cooperation. After termination and the settlement of all orders in transit and all disputes, the remaining balance is refunded within 15 business days.

4. Order Flow and Delivery

The Platform pushes end-user orders (product type, country, quantity, and duration) to you through the agreed API or manual channel, and you return usable credentials within the agreed time limit.

Credentials must be genuine, valid, exclusively allocated, and not sold elsewhere. Selling the same IP address to different end users constitutes a material breach.

Delivery time limits: within 60 seconds for static products and within 5 minutes for traffic-based products. The Platform may reassign orders not delivered within the time limit to another supplier and deduct points from your performance record.

Where an end user requests a replacement or a refund, you must respond within 24 hours of the Platform notice. Refunds caused by resource quality are borne by you.

5. Settlement and Reconciliation

The Platform issues a monthly statement listing order counts, supply prices, charges, refunds, and performance deductions. If you dispute the statement, you must raise the dispute within 7 days of receipt; otherwise it is deemed confirmed.

Supply prices are those in the price list confirmed by both parties; adjustments require 7 days prior written notice.

6. Quality and Performance

The Platform rates suppliers on availability, delivery timeliness, after-sales response, and end-user complaint rate. The rating affects order allocation weighting.

Where availability falls below 95% for 7 consecutive days, or the monthly refund rate due to quality issues exceeds 5%, the Platform may suspend order allocation and require remediation.

7. Compliance and Liability

You warrant that the resources you supply come from lawful sources, do not infringe third-party rights, and comply with the laws of the place where the resources are located and of the locations of end users.

Where your resources are used for prohibited purposes, or where issues with the source of your resources cause the Platform to be pursued by an upstream supplier, penalized by a payment channel, or investigated by a regulator, you shall bear the corresponding liability for compensation.

Neither party may disclose the other party prices, customer information, or technical documentation to third parties.

8. Termination

Either party may terminate the cooperation by giving 15 days prior written notice. In cases of fraud, sale of counterfeit goods, falsified resources, or material breach, the Platform may terminate immediately and freeze the balance pending review.

After termination you remain obligated to deliver and provide after-sales service for orders already accepted until all such orders are completed.

9. Contact

Onboarding and settlement matters: [email protected]; technical support: [email protected]; telephone: +1 307-533-2724.